A digital team member for your front desk
FrontDesk AI answers the calls your team can't get to — after hours, at lunch, during a rush, or when the line is already busy. It greets the caller, gathers what's needed, checks your live calendar, books the appointment, and texts a confirmation. Your people stay in control of everything that matters.
- Never miss another call
- Book appointments 24/7
- Capture and qualify every lead
- Free up your front desk
With FrontDesk AI: 4 answered, 3 booked.
Every one of those calls gets a conversation, a calendar slot, and a text confirmation before your team walks in the next morning.
Works with the phone number, calendar, and CRM you already use
Everything a great receptionist does on the first call
Configured to your practice — your greeting, your hours, your appointment types, your rules.
Answers every call
Picks up in under two rings — nights, weekends, holidays, and whenever your line is already busy.
Books straight into your calendar
Checks live availability, offers real open times, and writes the appointment against the right staff member.
Qualifies the caller
Captures name, number, and the reason for the call, then flags anything urgent so it surfaces first.
Texts a confirmation
The caller gets the details in writing the moment the booking lands. No-shows drop, callbacks drop.
Routes what it shouldn't handle
Emergencies go to 911, complex questions go to your team, and everything else is handled end to end.
Stays inside its lane
It never diagnoses, quotes, or advises. It books the visit and leaves the expertise to your people.
Logs the whole call
Every conversation lands as a summary with the outcome, duration, and what the caller actually wanted.
Connects to your stack
Works with the calendar, CRM, and phone number you already use — no rip-and-replace.
Sounds like your business
Greeting, tone, hours, and rules are configured to your practice, not a generic script.
One minute forty, start to booked
A typical after-hours call, from the first ring to the confirmation text and the logged summary.
Picks up
Answers in under two rings with your greeting, your business name, and your tone of voice.
Understands the caller
Asks why they're calling, captures name and number, and flags urgency before anything else.
Checks real availability
Queries your live calendar for open slots against the right staff member, then offers real times.
Books it
Writes the appointment, reads the details back, and answers any last logistics question.
Confirms by text
The caller gets date, time, and address in writing before they've put the phone down.
Logs the call
A summary with outcome, duration, and what the caller wanted lands where your team can see it.
The phone stops being the bottleneck
Answer 24/7
Every caller reaches a professional voice — day, night, weekend, or when the office line is tied up.
Capture more revenue
The call you miss is the job your competitor books. FrontDesk AI turns it into an appointment instead.
Take work off the desk
Routine bookings, confirmations, and message-taking stop landing on your receptionist's plate.
Keep people in control
It handles the first touch and hands off the moment judgment is needed. Your team is never replaced.
It knows exactly where to stop
FrontDesk AI is deliberately narrow. It handles the first touch — the part your team can't always get to — and hands everything else to a person. These boundaries are written into the agent before it ever answers a call.
- Never diagnoses, quotes prices, or gives professional advice
- Sends anything that sounds like an emergency straight to 911
- Hands off to a person the moment judgment is required
- Only books appointment types and hours you have approved
- Introduces itself as a virtual receptionist — never pretends to be human
- Captures only what a booking needs: name, number, and reason for the call
From first conversation to live on your line
Two to four weeks, start to finish. We design it around your calls, connect it to your tools, and keep tuning it on real conversations.
Discover
We look at how calls reach you today, what gets missed, and what a booked job is worth to you.
Design
We write the greeting, the questions, and the hard rules — the things it must never say or do.
Connect
We wire it to your number, calendar, and CRM, then load your staff, hours, and appointment types.
Launch
It goes live on overflow and after-hours first, with every call logged so you can hear exactly how it went.
Tune
We review real transcripts with you and sharpen the script until it handles your calls the way you would.
Configured for your kind of caller
The script, the questions, and the hard rules change by industry — a plumbing call and an intake call are not the same conversation.
Home Services
Plumbing, HVAC, electrical, and repair calls booked to the right technician.
Dental & Medical
Patient bookings and waitlist requests taken without touching clinical advice.
Law Firms
After-hours intake and consultation scheduling, with no legal advice given.
Real Estate
Showing requests and buyer inquiries captured the minute they come in.
Contractors
Estimate requests logged with scope and urgency before the day starts.
Professional Services
Consultations booked and qualified while your team is with clients.
Questions, answered
It introduces itself as your virtual receptionist — we never pretend it's a person. In practice callers care that someone picked up, understood them, and got them booked.
It takes a complete message and hands off to your team, or transfers live if you want it to. Anything that sounds like an emergency is sent straight to 911 before anything else.
No. It covers the calls your front desk can't get to — after hours, overflow, lunch breaks — so your receptionist can focus on the people in front of them.
Most deployments are live in two to four weeks: one week to design the script and connect your systems, then a tuning period on real calls.
It connects to the calendar, CRM, and phone number you already use — including HubSpot, GoHighLevel, ServiceTitan, Jobber, and most scheduling platforms via API.
Yes. Your number stays exactly as it is. We route unanswered and after-hours calls to the agent, and you decide which calls it takes.
Encrypted in transit and at rest, with access limited to your team. We only capture what a booking needs — name, number, and the reason for the call.
Hear FrontDesk AI answer your kind of call
Tell us about your business and we'll walk you through exactly how your calls would be answered, qualified, and booked. Every request goes straight to our team at Hello@tomautomation.io.
Request your demo
We reply within one business day.
See FrontDesk AI in Action
Book a demo and hear exactly how your calls would be answered, qualified, and booked — after hours, at lunch, and whenever your line is already busy.